ISO 9001 Introduction Course

Introduction to the implementation of a Quality Management System (QMS) based on ISO 9001


This one-day training enables participants to be familiar with the basic concepts of implementation and management of a Quality Management System (QMS) as specified in ISO 9001:2008. The participant will learn the different components of a QMS, including the QMS quality manual, required procedures, records, measuring performance, management’s commitment, internal audit, management review and continual improvement.

Who should attend?

  • Professionals wanting to gain a comprehensive knowledge of the main processes of a Quality Management System (QMS)
  • Staff involved in the implementation of the ISO 9001 standard
  • Expert advisors in Quality Management
  • Managers responsible for implementing a QMS
  • New Internal Auditors

Learning objectives

  • To Understand the fundamentals of Quality Management
  • To Know the interrelationships between ISO9001 and the other Quality standards
  • To Know the key components of a Quality Management System (QMS) in accordance with ISO9001
  • To Introduce the concepts, approaches, standards, methods and techniques allowing to effectively manage a QMS
  • To Understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization
  • To Understand the stages of the ISO 9001 certification process

Course Agenda

  • Introduction to the ISO 9000 family standards
  • Introduction to management systems and the process approach
  • General requirements: presentation of the clauses 4 to 8 of  ISO 9001
  • Implementation phases of the ISO 9001 framework
  • Continual improvement of Quality
  • Conducting an ISO 9001 certification audit

General Information

  • A Participate ISO 9001 Learning Guide, which contains over 90 pages of information and practical examples will be distributed prior to the training day.
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