Summary

This one-day training enables participants to be familiar with the basic concepts of implementation and management of a Quality Management System (QMS) as specified in ISO 9001:2008. The participant will learn the different components of a QMS, including the QMS quality manual, required procedures, records, measuring performance, management’s commitment, internal audit, management review and continual improvement.

Who should attend?

• Professionals wanting to gain a comprehensive knowledge of the main processes of a Quality Management System (QMS)
• Staff involved in the implementation of the ISO 9001 standard
• Expert advisors in Quality Management
• Managers responsible for implementing a QMS
• New Internal Auditors

Learning objectives

• To Understand the fundamentals of Quality Management
• To Know the interrelationships between ISO9001 and the other Quality standards
• To Know the key components of a Quality Management System (QMS) in accordance with ISO9001
• To Introduce the concepts, approaches, standards, methods and techniques allowing to effectively manage a QMS
• To Understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization
• To Understand the stages of the ISO 9001 certification process

Course Agenda

• Introduction to the ISO 9000 family standards
• Introduction to management systems and the process approach
• General requirements: presentation of the clauses 4 to 8 of  ISO 9001
• Implementation phases of the ISO 9001 framework
• Continual improvement of Quality
• Conducting an ISO 9001 certification audit

General Information

• A Participate ISO 9001 Learning Guide, which contains over 90 pages of information and practical examples will be distributed prior to the training day.